PRIVACY POLICY

TVCABLEDEALS is dedicated to protecting the privacy and security of all individuals who visit our website, call our sales line, or interact with us in any capacity. We collect only the information necessary to provide you with accurate service recommendations, process your orders, and deliver outstanding customer support.

This Privacy Policy describes the types of information we collect from and about you, how we use that information, with whom we share it, and the steps we take to protect it. It also describes your rights and choices with respect to your personal information and how you can exercise those rights.

TVCABLEDEALS operates as an authorized independent dealer and is not the official website of Spectrum, Xfinity, Comcast, or any other telecommunications provider. Any personal information you provide through our website or phone line is handled in accordance with this policy and applicable law.

We collect several types of information to provide and improve our services to you. The categories of personal information we may collect include:

• Contact Information: Your full name, home address, mailing address, email address, and phone number(s).
• Service Address: The address where you wish to receive cable, internet, or phone services, used to check availability in your area.
• Account Preferences: Your service preferences, package interests, current provider information, and any special requirements you communicate to our representatives.
• Payment Information: When processing orders, we may collect billing information. Payment card details are processed through secure, PCI-compliant third-party payment processors and are not stored on our servers.
• Communications: Records of your correspondence with us, including call recordings (where permitted by law and disclosed at the time of the call), emails, and chat messages.

• Device & Browser Information: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage Data: Pages you visit on our site, time and date of your visit, time spent on pages, referring URLs, and clickstream data.
• Location Data: Approximate geographic location derived from your IP address (city/state level), used to show relevant service availability and pricing.
• Cookie Data: Data stored via cookies and similar tracking technologies as described in Section 5 of this policy.

We use the personal information we collect for the following purposes:

• To Process Orders & Requests: To receive and process your service orders, verify your identity, check service availability at your address, and complete the enrollment process with our provider partners.
• To Provide Customer Support: To respond to your inquiries, resolve disputes, troubleshoot issues, and provide ongoing support related to your service.
• To Send Service Communications: To send order confirmations, installation appointment reminders, billing notifications, and other transactional messages related to your services.
• To Send Marketing Communications: With your consent, to send promotional offers, service updates, and information about new packages and deals that may interest you. You may opt out at any time.
• To Improve Our Services: To analyze how our website is used, understand customer needs, improve our sales processes, and enhance the quality of service we provide.
• To Comply with Legal Obligations: To fulfill our legal, regulatory, and contractual obligations, including requirements set by our provider partners Spectrum and Xfinity.
• To Prevent Fraud: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• To Personalize Your Experience: To tailor the content and offers displayed on our website based on your location and browsing behavior.

TVCABLEDEALS does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• Authorized Provider Partners: When you place an order or request service, we share your information with our authorized provider partners — Spectrum and/or Xfinity/Comcast — as required to complete your service enrollment, schedule installation, and activate your account.
• Service Providers & Vendors: We may share information with trusted third-party companies that assist us in operating our website, processing payments, sending communications, and analyzing website traffic. These parties are contractually bound to use your data only as directed by us and in accordance with applicable law.
• Legal Requirements: We may disclose information when required by law, court order, subpoena, or other governmental or legal process, or when we believe disclosure is necessary to protect the rights, property, or safety of TVCABLEDEALS, our customers, or the public.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
• With Your Consent: We may share your information with other parties when you have given us your explicit consent to do so.

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and support our marketing efforts. Cookies are small text files stored on your device when you visit a website.

• Essential Cookies: Required for the website to function properly. These cannot be disabled without impacting the site's core functionality.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). Data collected is aggregated and anonymized.
• Marketing & Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These may include cookies set by third-party ad networks.
• Preference Cookies: Remember your settings and preferences (such as zip code or region) to personalize your experience on return visits.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse or delete cookies. Note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising through the Digital Advertising Alliance at optout.aboutads.info.

We take the security of your personal information seriously. TVCABLEDEALS employs a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Secure, PCI-compliant third-party payment processing — we never store full credit card numbers
• Restricted access to personal data on a need-to-know basis for authorized employees only
• Regular security assessments and vulnerability monitoring
• Employee training on data privacy and security best practices

Despite these measures, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to responding promptly to any security incident and notifying affected individuals as required by law.

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The factors we consider when determining retention periods include:

• The duration of your business relationship with us
• Our legal obligations to retain records (e.g., for tax, accounting, or regulatory purposes)
• Whether your data is necessary to resolve disputes or enforce our agreements
• Applicable statutes of limitations under federal and state law

When your personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.

You have the following rights with respect to your personal information, subject to applicable law:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions required by law or legitimate business purpose.
• Opt-Out of Marketing: You may opt out of receiving marketing communications at any time by clicking "unsubscribe" in any marketing email or by calling us at (800) 839-0944.
• Do Not Call: If you wish to be placed on our internal do-not-call list, please inform any of our representatives or contact us in writing.
• Data Portability: Where technically feasible, you may request that we transfer your data to another party in a commonly used format.

To exercise any of these rights, please contact us using the information in Section 13. We will respond to verifiable requests within 30 days, or as otherwise required by applicable law.

TVCABLEDEALS' services are intended for adults 18 years of age and older. Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected personal information from a child under 13, we will promptly delete that information from our records.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at (800) 839-0944 and we will take steps to remove that information.

Our website may contain links to third-party websites, including the official websites of Spectrum, Xfinity, and other service providers. These links are provided for your convenience and informational purposes only. We do not control these external sites and are not responsible for their privacy practices or content.

We strongly encourage you to review the privacy policy of any third-party website you visit. This Privacy Policy applies solely to information collected by TVCABLEDEALS through our website and telephone channels.

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) grant you specific rights regarding your personal information:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months.
• Right to Delete: You have the right to request deletion of personal information we have collected, subject to certain exceptions.
• Right to Opt Out of Sale: TVCABLEDEALS does not sell your personal information to third parties. If this practice changes, we will update this policy and provide a "Do Not Sell My Personal Information" link.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.

To submit a verifiable consumer request under the CCPA, please call us at (800) 839-0944 or contact us using the information in Section 13. We will respond to your request within 45 days as required by law.

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website prior to the changes becoming effective.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the information we collect. Your continued use of our website or services following the posting of changes constitutes your acceptance of those changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to reach out to us. Our team is available seven days a week to assist you.